Questions and answers

No, laser engraving is permanent and can only be removed by grinding. Over time it may become slightly lighter, but it always remains legible.

We engrave on metal, plastic and leather. Glass and wood cannot be engraved.

Laser engraving is a process in which text or images are burned into the top layer of the metal with a laser beam.

Laser engraving offers the highest precision, down to a tenth of a millimetre. Even the finest details can be engraved.

Payment is made online when you place your order. The payment methods available for your country are shown at checkout. Your order will be processed once payment has been received.

All orders are carefully checked before dispatch. If you have nevertheless received the wrong product, found a mistake in the engraving, or the product is defective, please contact us.

-If the mistake is ours, we will remake the product free of charge and cover the shipping costs.

-If the mistake is yours (e.g. incorrect details were provided), we can offer you a 20% discount on the reorder. In this case the shipping costs are borne by you.

If the mistake can be corrected – for example, changing a minus to a plus – we will do this free of charge. However, the shipping costs in both directions are borne by the customer.

Choose a product, configure it (e.g. engraving or material), add it to the cart and complete the order by entering your contact details. Your order will be processed once payment has been received.

Personalised products take 1-2 working days to make. For custom-made items, the production time may vary. In that case we will let you know in good time.

We deliver throughout Europe. Delivery usually takes 3-7 working days, depending on your location. A tracking number is provided after dispatch.

Please contact our customer service if your order has not arrived. We will look into the case and find a solution for you.

What metal are our products made of?
Most of our products are made of surgical steel, jewellery steel or aluminium. These metals do not rust or corrode and are waterproof.

What material are our bracelets made of?
Our bracelets are made of certified Italian belt leather. Leather products are not waterproof. Contact with water may cause damage.

Our products consist of various parts. Most of them are resistant to damage, but some are subject to wear and count as consumables. These include, for example, the hypoallergenic silencer and the chain supplied with our dog tags. The chain can wear out and break with use, and the silencer can stretch or tear; in that case you can order replacements from us.

Yes, our products are designed to keep information legible even under extreme conditions such as fire, water or dirt. Surgical steel only melts at temperatures above 1300-1500 degrees Celsius.

At Engrave, our goal is to make every piece of personalised fashion jewellery as precious and beautiful as the moment it commemorates. If your item is damaged, incorrectly engraved or does not meet your expectations, please contact us at [email protected] within 14 days of delivery. We will do our best to replace it and make sure you are satisfied.

Personalised jewellery is made especially for you. If the item was made in accordance with your order and you would still like to return it, it may be eligible for an exchange or store credit.

Exchange

To exchange an item, please send the original piece back first. As soon as we have received it, we will start making the replacement. Before returning it, please contact our customer service at [email protected] for further instructions. If a customer is entitled to a refund of a price difference, it will be issued as store credit. Cash refunds are not provided, and the credit equals the difference between the original purchase price and the current price at the time of the request.

Damaged item

To report a damaged item: contact us at [email protected] and attach a clear picture of the damaged item and a description of the problem. You can return the item within 14 days of delivery for a full refund.

Order cancellation policy

Once we receive your order, we immediately start producing your personalised items. Please let us know within 2 hours of placing the order if you wish to cancel it. After that time, we can offer either an exchange or store credit. Orders can only be cancelled before dispatch. Cancellation requests are processed on the day they are received. Engrave reserves the right to change this policy at any time. Changes will be published on this page. If you have any questions about cancellations or other policies, please contact [email protected].

Refunds are made to the payment method used for the original payment.